Yun Xuan Tan

1. Why was my transaction rejected?Transactions can be rejected for several reasons, such as incorrect card details, expired cards, or system issues.However, one of the main reasons is insufficient...

Welcome to the ExchangaPay FAQ Centre Here you’ll find quick answers to the most common questions about using your account, cards, deposits, payments, and app features.Our FAQs are designed to be s...

1. Why is my account deactivated?Your account has been deactivated because we did not receive your subscription payments for the last 3 months. To keep accounts active, subscription fees must be pa...

1. Why am I not receiving my OTP when linking my TP card?When linking your TP card to Apple Pay or Google Pay, an OTP (One-Time Password) is required for verification.The OTP will not be sent by SM...

1. What is the CP Card?The CP Card is our new co-branded payment card. It can be used for online payments as well as added to Google Pay for convenient tap-and-pay transactions.2. Do I need to comp...

1. Why do I need an OTP when using my MP card online?The MP card is an online payment card that requires an OTP (One-Time Password) for certain online transactions. This added step is for your secu...

1) What is the TP Card?The TP Card is a virtual card that works with Google Pay and Apple Pay for contactless payments.2) Do I need to complete KYC to get a TP Card?No. The TP Card does not require...

1) What is the CP Card?The CP Card is a virtual (online-only) payment card that you can use for online purchases.2) Do I need to complete KYC to get the CP Card?No. The CP Card does not require KYC...

How can I check my transactions in the ExchangaPay app?Go to the Transaction tab → tap Transaction History. Here, you can view all your Deposits and Consumptions.2) Can I download my transaction re...

1) How long does it take for my deposit to show in my account?Most deposits or crypto transfers usually take 10–15 minutes to reflect in your Exchanga Pay account.2) Why isn’t my deposit showing ye...